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Exchange & Cancellation Policy

Request a return or exchange

This Exchange and Cancellation Policy (“Policy”) is a legally binding document between persons accessing or using DZcommune.com as a visitor or customer (“User” or “You” or “Your”) and Pawimprints Ventures LLP (“We” or “Us” or “Our”). This Policy forms a contract between You and Us and should be read together with the Privacy Policy, User Terms and Conditions and Shipping and Delivery Policy available on this Website. This electronic record is generated by a computer system and does not require any physical or digital signatures.


EXCHANGE POLICY

1. Eligibility for Exchange:

You may exchange items purchased on Our Website within 14 (fourteen) days from the date of delivery. The purchased items will be picked up from the same address where the product is delivered. Delivery charges are non-refundable. To be eligible for an exchange, the following conditions must be met: 

  • The products should not be used or tampered with. 
  • The products must be unworn, unwashed, and in its original condition. 
  • All original tags, labels, and packaging must be intact. 
  • Proof of purchase (receipt or order confirmation) must be included with the exchange. 


2. Non-Exchangeable Items:

The following items are not eligible for exchange: 

  • Products that have been worn, washed, or altered. 
  • Products that are exchanged without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged. 
  • Products that are damaged due to misuse or mishandling. 
  • Sale merchandise or items marked as non-exchangeable. 
  • Intimate apparel including lingerie and swimwear. 
  • Products sold in sets or combinations cannot be exchanged individually. 
  • Products that have been customized to Your need. Some of Our products maybe specially handcrafted for You, specific to Your requirements and on a made to measure basis, as per the selected size or the measurements provided. Once such an order is placed, We do not offer any cancellation, exchange or refund. However, We will be happy to assist You with any alterations or adjustments required.  


3. Procedure for exchange:

To initiate an exchange: please contact us within 14 days of receiving your order via support@dzcommune.com. Ensure the item is unused, with original tags and packaging intact. Once your request is approved, we’ll arrange a reverse pickup or guide you on how to ship it back. After we receive and inspect the item, your exchange will be processed, and the new product will be dispatched. 

  • Contact Us: Email Our customer service team at support@dzcommune.com within 14 (fourteen) days of receiving Your order. Include Your order number and details about the item You wish to exchange. 
  • Exchange Authorization: Once Your request is approved, We will provide You with a Exchange Authorization (“EA”) number and instructions for exchanging the item. 
  • Exchange Shipping: Securely package the item with the EA number clearly marked on the outside of the package. You are responsible for shipping costs unless the item is defective, damaged or incorrect. 
  • Processing Time: Once We receive the exchanged item, We will process Your exchange within 7 (seven) to 10 (ten) business days. If You are exchanging for a higher-priced item, We will charge You the difference; if it is lower-priced, We will issue a refund for the difference.


4. Defective, Damaged or Incorrect Items:

If You receive a defective, damaged or incorrect item: 

  • contact Us within 48 (forty eight) hours of delivery at support@dzcommune.com .Include photos of the defect, damage or error. 
  • Upon receiving Your exchange request, We will verify the authenticity and nature of the issue. If the request is valid, We will arrange for the pickup of the product through an assigned logistics service provider. The exchange will be processed upon receipt and quality check of the exchanged product. This process may take a minimum of 4 (four) to 6 (six) business days. 
  • Upon successful completion of the quality check, You will receive an email or SMS confirmation. If the defect or damage is confirmed, We will arrange for the exchange  of the product. 
  • Upon receipt and inspection of the exchanged item, We will send You a replacement or in case of non availability of replacement issue a full refund.


5. Ways to exchange the products:

Following is the way to exchange the product: 

  • Pick up: In most locations, We offer a pick-up service. Your product will be picked up after We have accepted Your exchange request. 


6. Availability of Products:

Exchange Orders are subject to product availability. If a product is out of stock, We may offer substitutes of the same or higher quality.

CANCELLATION POLICY 

1. Order Cancellation:

You may cancel Your order before it has been shipped by contacting Our customer service team at support@dzcommune.com. Please provide Your order number and cancellation request. Once the order is shipped, the order cannot be cancelled and only exchanged if the products are damaged or defective (please see Clause 4 of Exchange Policy). 

2. Customized Products:

The orders of products that have been customized to your need cannot be cancelled at anytime. Some of Our products maybe specially handcrafted for You, specific to Your requirements and on a made to measure basis, as per the selected size or the measurements provided. Once such an order is placed, We do not offer any cancellation, refund, exchange or returns. However, We will be happy to assist You with any alterations or adjustments required.  

3. Cancellation Process:

To cancel an order, email Us before it has been shipped. We will confirm Your cancellation via email if Your order has not yet been shipped. If Your cancellation is successful, We will initiate a refund to Your original payment method within 5 (five) to 7(seven) business days. 

4. No Cancellation:

Other than for exchange or cancellation permitted under this Policy, we do not offer any other modes of cancellation of your order.

NO RETURNS  

No returns will be offered on any products that have been delivered without any damages or defects or errors.  


GENERAL TERMS 

  • Processing the refund: In case of cancellation, We initiate the refund within 24 (twenty four) to 48 (fourty eight) business hours after receiving the cancellation request.  
  • For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24 (twenty four) to 48 (fourty eight) business hours of receipt of cancellation request. It may take at least 5 (five) business days for the amount to reflect in Your account. 
  • COD refund will not be applicable in case of cancellation & in case of refund due to non availability of products under exchange, refund will be provided in the source account. It will take an additional 5 (five) business days for the amount to reflect in Your account. 
  • We do not offer coupons or wallet refunds for refunding the amounts.


1. Other Conditions for Exchange:

  • It is Your responsibility to ensure that the exchange packages are securely packaged to prevent damage during transit. 
  • Exchanges will only be processed if the product is in the same condition as when received, including the tags/receipt/invoice with the product. 
  • If a User/customer chooses to exchange a product purchased on DZcommune.com for any other item of the same or different value. In such case, if the exchanged product is of higher value, differences in amount will be charged to the customer and if the exchanged item is of lower value, differences in amount will be refunded post successful pick up of original product from You.  
  • Note: a product cannot be exchanged for multiple products and You are allowed to select single product for exchange. While customer can exchange multiple products at a time by initiating separate exchange request for each of the product. 
  • Pawimprints Ventures LLP shall reserve the right to restrict exchange of the products purchased on DZcommune.com if customer in any way breaches or misuse this policy, as determined in Pawimprints Ventures LLP’s sole discretion.  
  • Pawimprints Ventures LLP will not be liable for the products exchanged by mistake. In circumstances where an extra or a different product is exchanged by mistake, Pawimprints Ventures LLP would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to you. 
  • All exchanges are subject to stock availability and subject to Your address being serviceable for an exchange. 
  • Non-exchangable products/categories cannot be exchanged. 


2. Refusal of Exchange Request:

We reserve the right to refuse or cancel any exchange request. If the exchange request is not allowed as per Our policy, You will not receive any reimbursement or alternative options. Our decision regarding the refusal or cancellation is final. 

3. Frivolous Complaints:

In the event of frivolous or baseless complaints or requests, We reserve the right to take legal action against You. You will be responsible for all costs incurred in this regard. 

4. Discrepancy Between Information Provided and Logistics Service Provider:

If there is a discrepancy regarding the pick-up status, provide the courier slip given by Our logistics provider. Exchange will only be processed upon successful proof of delivery. 

5. Customer Responsibility:

It is Your responsibility to ensure that exchanged items meet Our exchange criteria outlined in this Policy. 

6. Changes to This Policy:

We reserve the right to update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on Our Website. 

7. Contact Us:

For any questions regarding exchanges or cancellations, please contact us at: 

- Email: support@dzcommune.com