Shipping & Delivery Policy
Thank you for choosing DZcommune.com (“Website”). We are committed to providing you with a seamless shopping experience, including reliable shipping and delivery of your orders. Please read our shipping and delivery policy carefully for important information regarding your order.
Convenience Fees
We charge a Convenience Fee, which includes:
- a. Packaging & Delivery Fee
The packaging and delivery fee will be charged as applicable, if any. - b. Additional Fee
This fee may be charged to customers with a higher return record to cover the additional costs of logistics and customer support. The additional fee may be waived if the return rate per order decreases.
Terms of Delivery
To get your order within the guaranteed delivery time, you need to select the respective delivery option during checkout. The delivery guarantee applies to the first attempted delivery by the indicated date. We will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery or if the customer picks up the package on a later date though the package has been delivered at the designated location on the promised date. However, we will make an attempt to redeliver the order, and if the customer or an authorized person is unavailable to receive the redelivered order, the order will be treated as canceled. If the customer is still interested in receiving the package, he/she can immediately send us an email at support@dzcommune.com and we will re-ship it (shipping charges will apply). For order cancellations, kindly refer our Exchange and Cancellation Policy.
On Saturdays, and regional or national holidays, deliveries are not guaranteed to establishments like offices that might be closed.
Duration for Order to be Delivered
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. For tailored orders, delivery time will be longer and will depend on order to order. We will keep you updated regarding the same. We will keep you informed in case of any delays. Shipping charges and estimated delivery time for your order will be calculated and displayed at the time of checkout. The estimated delivery times given below are indicative, and there may be unavoidable delays beyond our control. Only certain pin codes are eligible for these options.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (for orders above Rs.1500) | 3-7 business days |
| Standard Shipping (for orders below Rs.1499) | 3-7 business days |
You shall not be permitted to cancel your order after it has been shipped. In case of any cancellation prior to shipping, you shall be entitled to refund the amounts paid, after deduction of any expenses, intimated from time to time. This applies to both standard and expedited shipping options.
Shipping charges for our international orders will be calculated during check-out depending on the order value and dimensions of your order. Any kind of charge, including but not limited to custom charges, GST, or local taxes or duties applicable in the country where the product is being imported must be borne by the customer as per laws applicable. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
If Order is Delayed
While we strive to ensure timely delivery of all orders, there may be unavoidable delays due to factors beyond our control, including but not limited to severe weather conditions, natural disasters, strikes, or other unforeseen events. In such cases, we will not be held responsible for any delays in delivery. We recommend checking your tracking information regularly and contacting us if you have concerns about your order's status.
We will strive to deliver your products within the estimated delivery times. If the package has not reached you by the expected delivery date, please contact us at support@dzcommune.com from Monday to Saturday 10:00 am to 6:00 pm. We will do our best to resolve any issues.
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Tracking of Order
You can track your order once it has been shipped. The tracking details will be shared with you over your registered email address or registered contact number.
If you need further assistance, email us at support@dzcommune.com. We are available on weekdays (except Sundays and Public holidays) from 10:00 am to 6:00 pm.
Damages
At DZcommune.com, we take great care in packaging and handling your order to ensure they arrive safely. However, if any damage or loss occurs during transit, our logistics partner is responsible for any issues up until the package is delivered to your doorstep.
Once the package reaches you or an authorized person at the delivery address, the responsibility for the product shifts to you. After delivery, we unfortunately can't cover any damage or issues that arise, so we kindly ask that you check your package as soon as you receive it to ensure it's in good condition.
If you notice any damage when the package arrives, please get in touch with us immediately at support@dzcommune.com along with pictures of the damage and the packaging, and we will work with our logistics partner to address the issue or guide you through our return process. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions or concerns regarding our shipping and delivery policy, please feel free to reach out to our customer service team at:
- Email: support@dzcommune.com
Thank you for shopping with Dzcommune.com. We appreciate your business and look forward to serving you.