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Privacy Policy

This Privacy Policy (“Policy”) is a legally binding document between persons accessing or using DZcommune.com (“Website”) as a visitor or customer (“User” or “You” or “Your”) and Pawimprints Ventures LLP (“We” or “Us” or “Our”). This Policy forms a contract between You and Us and should be read together with the User Terms and Conditions available on this Website. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The protection of Your rights when processing Your data is a primary concern for Us. We know that You care about how Your personal information is used and shared, and We take Your privacy seriously. Hence, We assure You complete transparency about the personal data We collect, why We collect it, and how We use it. We encourage You to read this Policy before using Our Website. By using this Website, You agree to the terms and conditions of this Policy and the User Terms and Conditions available on this Website.

The provisions pertaining to the electronic records shall comply with applicable statutes, including but not limited to the Information Technology Act, 2000, as may be amended from time to time, and the rules made thereunder. Further, since the personal data collected shall be in digital form, the provisions of the Digital Personal Data Protection Act, 2023, and other applicable statutes as amended/implemented/enacted from time to time relating to the processing of digital personal data in India shall apply.

This document is published in accordance with the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing rules and regulations, privacy policy, and user agreement for access or usage of the Website.

In this Policy, the expressions ‘Controller’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws. 

1. About Us 

We are a fashion label that provides quality apparel and accessories, blending bold design with everyday wearability. We are committed to delivering a seamless shopping experience both online and offline.

We commit to protecting Your privacy, and Our Personal Data handling practices are continually reviewed to ensure compliance with applicable privacy laws and regulations. We do offer the product/service under this Website in and outside India and Your data will be primarily stored and processed in India. By visiting the Website or providing Your information, You expressly agree to be bound by this Policy and governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If You do not agree, please do not use or access Our Website. 

2. Personal Data gathered by Us 

We use Your personal data for enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money;; customize Your experience; detect and protect Us against error, fraud, and other criminal activity; enforce Our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described to You at the time of collection of information. You understand that Your access to these products/services may be affected in the event permission is not provided to Us. We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Website. Your IP address is also used to help identify You and to gather broad demographic information.  
 
Apart from the above, the information We gather from You, personal or otherwise, is used to: 

  • Verify Your Identity
  • Permit You to use the app 
  • Undertake transactions (including processing payments) 
  • Communicate with You 
  • Convey promotional offers, services, or updates associated with Us 
  • Maintain Your account with Us 
  • Customize Your experience with Us and improve the Website. 

 
3. Information You give Us 

We collect and save any information You offer while interacting with Our Website or through other means You choose to use. While You have the option to withhold specific details, please be aware that doing so might restrict Your ability to fully engage with Our Website. We use the information provided to: 

  • Process Your transactions 
  • Respond to Your requests 
  • Communicate with You 

If You transact with Us, we may seek some additional information, such as billing address, bank account details, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for canceled transactions. If You choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product reviews or if You use voice commands to shop on the Website, we will collect that information You provide to us. Please note such messages posted by You will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. 

 
4. Information collected 

Whenever You engage with Us, We collect and retain various kinds of information relating but not limited to Your identity, demographics, and biometric information such as Your facial features or physiological information (in order to enable use of certain features when opted for, available on the Website).

Once You give Us Your personal data, You are not anonymous to Us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Website.  For instance, similar to numerous websites, We employ "cookies" and gather data when Your internet browser accesses Our services. Furthermore, We might collect and keep data regarding Your geographical location and mobile device, inclusive of a distinctive identifier for Your device. We may also request You to share Your PAN, GST number, Government issued ID cards/number, and Know-You-Customer (KYC) details to check Your eligibility for certain products, services, or events including but not limited to credit and payment products. This data can be utilized for internal evaluations and to offer You services tailored to Your location, such as customized advertisements, search outcomes, and other personalized content.

The types of cookies You encounter on Our website can vary based on the laws and the jurisdiction from which You access Our site. These could include essential cookies required for Our website's operation, cookies that measure performance, among others. For users accessing from outside Our primary region, We limit Our data collection to only what is strictly necessary to ensure Our website functions properly.

If You receive an email, a call from a person/association claiming to be associated with Us seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, We request You to never provide such information. Neither We nor Our affiliates at any time connect with You requesting for such information. If You have already revealed such information, report it immediately to an appropriate law enforcement agency. 

5. Information from other Sources

It is possible for Us to obtain information about You from external sources. For example, We might get updated delivery and address details from Our shipping partners, allowing Us to update Our records and facilitate smoother delivery of Your future purchases. 
 

6. Categories of Personal Data 

Categories of Personal Data collected and processed by Us are as follows: 

6.1 Demographic & Identity Data 

  • Personal information including Your name, email address, phone number, postal address, country of residence, birth date, and profile image.  
  • Publicly accessible information and open data, such as details about You found openly on the internet.


6.2 Online Identifiers & Other Technical Data 

  • Information on location, including the data We receive regarding Your geographic position, 
    IP address, logs, or the location from which You access the internet with a computer.  
  • Technical information, including details about Your device, its location, and Your network 
    provider, especially when using Our mobile apps. 
  • Details from communications, including metadata and other personal information We 
    gather from interactions via emails, text messages, instant messaging, and phone calls.  
  • Data on website usage, such as how You interact with Our website or online properties, 
    including pages You visit and other related activities. 
     

7. Consent

By visiting Our Website or by providing Your information, You consent to the collection and use, storage, disclosure and otherwise processing of Your information on the Website in accordance with this Policy. If You disclose to Us any personal data relating to other people, You represent that You have the authority to do so and permit Us to use the information in accordance with this Policy. You, while providing Your personal data over the Website or any partner platforms or establishments, consent to Us (including Our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact You through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Policy.

You have an option to withdraw Your consent that You have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of Your communication. We will verify Your requests before acting on the same. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Policy, related terms of use, and applicable laws. In the event You withdraw the consent given to Us under this Policy, We reserve the right to restrict or deny the provision of Our services for which We consider such information to be necessary. 

 
8. Purposes of gathering Your Personal Data 

We use Your Personal Data to operate, provide, develop, and improve the products and services. These purposes include:

8.1 Purchase & Delivery of Products and Services 

We utilize Your Personal Information for managing and fulfilling orders, distributing products and services, processing transactions, and engaging with You regarding orders, products, services, and promotional activities. 
 

8.2 Provide, Troubleshoot, & Improve Our Website  

We employ Your Personal Information to enable features, assess performance, correct mistakes, and enhance both the functionality and efficiency of Our Website. 
 

8.3 Communicate with You  

We use Your Personal Data to communicate with You via different channels (e.g. SMS, WhatsApp, by phone, e-mail, chat). 

 
9. Cookies and other trackers used by Our Digital Properties 

We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are diminutive text documents stored on Your computer by the websites You browse. Depending on Your location and relevant legal requirements, You may encounter various cookie categories such as essential cookies, performance cookies, etc., when accessing Our Website. Our Website employs cookies, permissions, and additional tracking tools to gather and analyze data, aiming to enhance Your online experience and the quality of Our services. Cookies do not contain any of Your personal data. We offer certain features that are only available through the use of a “cookie”. Additionally, You may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.


10. Personal Data disclosure with Third Parties 

We may disclose personal data to third parties such as prepaid payment instrument issuers and other payment opted by You. These disclosures may be required for Us to provide You access to Our services and products offered to You, to comply with Our legal obligations, to enforce Our user agreement, to facilitate Our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our services. We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce Our Terms and Conditions Policy or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of Our users or the general public. We and Our affiliates will share/sell some or all of Your personal data with another business entity should We (or Our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Policy with respect to Your personal data.

We may also share Your personal data with select third parties and group companies for the following purposes, including but not limited to: 

  • Processing orders; 
  • Delivering packages; 
  • Sending SMS/email communication and marketing assistance; 
  • Processing payments; 
  • Providing customer support; and 
  • Analyzing data for service improvement and fraud prevention. 


11. Reasons for disclosing Your Personal Data to other parties 

Your personal data may be shared with others under legally permissible circumstances, including when:  

  • We are obligated by law to do so.
  • It is necessary for regulatory reporting, litigation, or for the purpose of establishing, exercising, or defending legal claims.
  • There is a valid business justification for the disclosure.
  • We aim to provide You with information and marketing materials about Our products and services.
  • You have given Your explicit consent to the sharing after We have requested it.
  • The disclosure is essential for enhancing Your experience with Our online products.
  • It is required to ensure the safety of any individual or to safeguard Our rights or the rights of those utilizing Our products and services.


12. To whom Your Personal Data may be disclosed 

For the purposes mentioned above, We may share Your Personal Data with various entities, including:  

  • Law enforcement and government agencies, courts, bodies for dispute resolution, Our regulatory authorities, auditors, and any individuals or organizations appointed or required by Our regulators for the purpose of conducting investigations or audits related to Our operations;  
  • Organizations and authorities mandated by legislation, investigating bodies, and any entities or individuals obligated to reveal Personal Data under the law; 
  • Overseas regulators; and/ or 
  • Any other parties instructed by You.


13. Cross-Border data transfer 

The Personal Data We maintain about You could be transferred to countries beyond Your country of residence for any reasons outlined in this Policy. You acknowledge and agree that these countries might have different (and potentially less protective) privacy laws compared to those of Your residential country, and therefore, Your information might be subject to the legal requirements and disclosure laws of these nations. Should We transfer Your Personal Data to external parties as described in this Policy, We pledge to undertake all practicable steps to set up necessary protections and controls. This is to make sure that Your Personal Data is accurate, well-protected, and employed solely for specific, legitimate reasons in a manner that is transparent, equitable, and legally justified. Moreover, We assure You that Your information will be held only as long as absolutely necessary. 

14. Data Security 

We are committed to protecting Your Personal Data. We make diligent efforts to implement suitable physical, technical, and administrative measures to safeguard Your Personal Data against unauthorized access, modification, transfer, and erasure..Additionally, We require that external service providers working with Us adopt adequate security precautions to protect Your Personal Data.


15. Links to other sites 

Our Website links to other websites that may collect personal information about You. Pawimprints Ventures LLP  is not responsible for the privacy practices or the content of those linked websites. Security Precautions We strive to maintain the safety of Your Personal Information. Unfortunately, no internet-based service is completely secure. Although We will do our best to protect Your personal data, We cannot guarantee the security of Your data transmitted to Our site; any transmission is at Your own risk. Once We have received Your information, We will use strict procedures and security features to try to prevent unauthorized access. However, by using the Website, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Website. Users are responsible for ensuring the protection of login and password records for their account.


16. Retention and Disposal of Data 

We retain the Personal Information We gather regarding You only for the duration of transaction and necessary for the objectives outlined in Our Policy, as well as to comply with legal and regulatory obligations. Your Personal Information will be utilized solely for these specified purposes, with Your privacy safeguarded. However, We may retain data related to You if we believe it may be necessary to prevent fraud or future abuse; to enable Pawimprints Ventures LLP to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain Your data in anonymized form for analytical and research purposes.  


17. Children’s Privacy 

Our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872 and laws in respective jurisdictions. Minors may view Our site but should not engage in purchasing, registering, or submitting any Personal Information to Us. Neither We nor Our partners or affiliates knowingly gather data from individuals who are not adults. If You have shared any personal data of children under the age of 18 years, You represent that You have the authority to do so and permit Us to use the information in accordance with this Policy.

 

18. Your rights as a Customer 

We recognize that You have rights regarding Your Personal Data when You engage with Us. This includes taking reasonable measures to enable You to access Your Personal Data, rectify any inaccuracies, and partake in similar actions. If You are not satisfied with Our response or have unresolved concerns, You can contact Us at support@dzcommune.com.

We take every reasonable step to ensure that Your personal data We process is accurate and, where necessary, kept up to date. If any of Your personal data we process is inaccurate (having regard to the purposes for which they are processed) will either be erased or rectified. You may access, rectify, and update Your personal data directly through the functionalities provided on the Website.

 

19. Advertisements 

We use third-party advertising companies to serve ads when You visit our Website. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to this Website and other websites in order to provide advertisements about goods and services of interest to You.

 

20. Need to Know 

  • We do not solicit confidential details like OTP/Bank account details. We never call users with offers, discounts, or free gifts. 
  • Be cautious of phishing attempts. Do not share personal or payment-sensitive information with unknown persons. 
  • We are not liable for losses incurred by customers who have shared information with scammers. 
  • Report suspicious activities to Our Grievance Officer (or Customer Care) for investigation.


21. Notification of changes 

We regularly review Our  Policy to ensure it is up-to-date and accurate. Any future changes will be posted on this page. We recommend visiting this page regularly for updates.